Questions and Answers
Questions & Answers
Thank you very much for looking at my new/updated website. Listed below are answers to questions you may like answering .
Q: Are these fresh or silk flowers?
A: All of my designs are made using high quality silk/artificial flowers.This does not mean they are less costly than fresh flowers because high quality silk/artificial flowers can cost you as much as fresh flowers,but you do have the added bonus that you can keep them forever, and you wont have to spend more money having your fresh flowers preserved
Q: You don't seem to include any prices - why is this?
A: I believe that showing prices is not the way for my business, this is due to many reasons, the main one being that I like to work with a bride-to-be's budget. You may have a particular design in mind, but wonder if it's more than you can afford... but I could probably make a similar design to meet your budget. All our designs are very different in cost, due to size/style/design/quantity and flowers required. This is why we should discuss in as much detail as possible, e.g. style and flowers required, age of bridesmaids etc. etc. Once this is comfirmed I will happily send you a free no obligation quotation. But trust me, you will find my prices very competitive indeed.
Q: What if when my order arrives I am not 100% happy?
A: This has never happened to me as yet because of my dedication to my ladies.. from day one, I will send piccies of your designs for your approval, I will make any changes needed untill you are 100% happy, I will then post, and if your order isn't to your satisfaction when it arrives... I will happilly discuss a refund or exchange IF they are different from the pictures I sent to you for your approval BEFORE I POSTED.
Q. I'm on a small budget, are you expensive?
A: Not at all, my prices are very competitive indeed. I will always try to meet your budget or offer an alternative and definitely not as expensive as your local florist. Furthermore, many florists are unable to forward pictures or to keep in constant contact with you - they are probably too busy to offer this service, which is an integral part of our business - we're always happy to help.
Q: How long before my order will be ready?
A: This depends on how large your order is and your payment method, but you would have your order within 1 to 4 weeks at the very latest
(unless we make arrangements for a later completion due to larger orders)
Q: My wage doesnt go into the bank till the end of the month - would you wait for payment?
A: Of course I will, and if you need extra time for payment if your order is large I can arrange this with you. I know weddings can be very expensive so some brides need to spread the cost. (Interest FREE of course!) Please don't be embarrassed to ask.... I'm with you 100 % of the way.... but I can't always promise this option. I accept the following payment methods: cheques, postal orders, PayPal, bank transfer.
Q: What are your contact hours?
A: Pass! I am usually online from 5 am till late, 7 days a week, so you are welcome to email me anytime, and I usually respond within the hour, depending on my orders or wholesale trips etc.
Q: Do you have more pictures of your designs which can be emailed me?
A:.I do have various albums containing lots of designs which I have completed for other very happy brides which have not been added to my website as yet ,if you cant see what you are looking for?then please ask . When browsing my website bear in mind that I am able to design in most colours and quantities.
Q: What if I can't see a design I would truly love?
A: I'm up for any challenge, so I'm sure with your ideas and my expertise...together we WILL design your dream bouquet!
Q: Are you a professional florist?
A: Yes I am a professional florist with many years' experience. I used to own my own florists shop up to 4 years ago, so I am used to dealing with many happy brides!
Q: If I decide to accept your quotation when will you start my order?
A: If you accept my quotation I will talk things over with you and arrange a completion date suitable for both parties
Q: What payments do you accept
A: I'm happy to accept most payments, but my prefered method is by bank/online transfer
Q: What are your costs for P&P?
A: This depends on the size of your order. I 100% recomend special delivery, as your order is fully guaranteed for loss or damage to the value of £500 and grt's next day delivery before 1pm(excl sat del)
I hope I have answered most questions for you, but if I have not please don't hesitate to enquire further. I will deal with your enquiry promptly and efficiently. Your enquiry is very important to me and I look forward to hearing from you again. I would also like to point out that all my ladies are very special to me. I have made lots of email buddies because of this reason, and hopefully you might also be added to my buddy list.
please note
when contacting me if you could give me as much detail as pos so i can offer you a FREE no obligation quotation....i.e
your wedding date
your place of marriage...especially if you are marrying abroad as some flowers and designs are more robust than others
your col theme...inc your dress detail
the number of bridesmaids/flowergirls and thier ages
your fav flower if appropriate or a fav flower of a lost loved one as i could incorperate this in your bouquet discreetly
please also mention if you love a design on my website but would like it in your colour theme, i might be able to make you a mock idea....or show you a piccie in your col theme
please read my testimonials if you have any doubts whatsoever